What Is MSaaS?
Introducing Unlimited MSP Service for ALL Your Software Needs
Chances are, your company is already using an MSP (Managed Service Provider) to handle your email and cloud environment, but what about auxiliary software like your CRM and project management applications? That’s where MSaaS comes in — Managed Software as a Service. Learn more about this brand new way to manage all your cloud-based software — and how you can get UNLIMITED service.
You can learn all about our Unlimited Service in this video or keep reading.
Software-Focused MSP Services: We Tackle All the Other Software Your Traditional MSP Doesn’t
As a software-focused Managed Service Provider, we’re in the business of supporting software in the cloud, so your organization can optimize uptime, performance, maintenance, and scalability across all departments at a fraction of the cost.
From project and task management to team communication platforms to the full range of advanced software connectors, we support them all with MSaaS services.
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- Project and task management tools like Asana, Smartsheet, and monday.com,
- CRM platforms like Pipedrive, Hubspot, and Zoho,
- Team communication platforms such as Slack, Teams, Zoom,
- Advanced software connectors like Zapier, Automate.io, Tray.io,
- And much more.
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Managed Software Services That Go Way Beyond the Traditional Definition of “Service”
With our MSaaS plans, you’re not just limited to reactive support via email. Depending on which plan you sign up for, the features we help you with are virtually limitless, and we’re here for you via video call, emergency phone calls, live chat, and more.
Here are some of the types of services we offer as part of our managed software as a service plans:
User Training
Automation Optimization
Adding and Editing New Product Features
Robust Testing
When We Say Unlimited Service, We Truly Mean UNLIMITED
Whatever plan you choose, there’s absolutely NO limit to the number of support tickets, calls, virtual meetings, implementations, or other types of services included in your plan.
Need a lot of support this month? Get unlimited calls and emails.
Never again worry about:
Tracking support hours and wondering to yourself, “Oh man! How many hours do I have left?”
Denying employee requests for support so you can hoard your hours for “serious issues only.”
Having to draw up SOWs for every new project you want to undertake — it’s all included in your monthly plan.
Get a Customized Plan for Your Unique Needs
Your SLA (service level agreement) can be customized to suit your needs by:
Days of the week, i.e., Monday–Friday or 7 days a week
Preferred support hours, i.e., 9 A.M.–5 P.M., 8 A.M.–6 P.M., or 24 hours a day
Response times, which start with guaranteed responses within 24 hours and can be as fast as 4 hours
Choose an Unlimited MSaaS Plan
Select a plan below or contact us today to learn more about our unlimited service plans.
Choose team size:
Single Software
Supporting a Single Software means we only support one platform.
All Inclusive
All-Inclusive means we will support every platform located below in our Software Included section
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$375 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$1,000 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$5,000 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$750 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$1,000 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$5,000 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$1,125 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$1,500 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$5,000 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$1,500 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$2,000 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$5,000 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$1,875 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$2,500 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$6,250 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$2,250 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$3,000 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$7,500 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$3,000 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$4,000 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$10,000 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$3,750 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$5,000 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$12,500 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$5,625 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$7,500 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$18,750 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
$75 / month
Your Total Monthly Cost:
$7,500 / month
Grow
Single Software
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$10,000 / month
Accelerated
Single Software
Price Per Seat:
$250 / month
Your Total Monthly Cost:
$25,000 / month
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Grow
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Accelerated
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Enterprise
Single Software
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$500 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$1,500 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$7,000 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$1,000 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$1,500 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$7,000 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$1,500 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$2,250 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$7,000 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$2,000 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$3,000 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$7,000 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$2,500 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$3,750 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$8,750 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$3,000 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$4,500 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$10,500 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$4,000 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$6,000 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$14,000 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$5,000 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$7,500 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$17,500 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$7,500 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$11,250 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$26,250 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
Support Plus
All Inclusive
Price Per Seat:
$100 / month
Your Total Monthly Cost:
$10,000 / month
Grow
All Inclusive
Price Per Seat:
$150 / month
Your Total Monthly Cost:
$15,000 / month
Accelerated
All Inclusive
Price Per Seat:
$350 / month
Your Total Monthly Cost:
$35,000 / month
Enterprise
All Inclusive
Price Per Seat:
Contact Us
Your Total Monthly Cost:
Contact Us
*There is a one-time onboarding fee equivalent to 1 month of service.
- Support Plus
- Grow
- Accelerated
- Enterprise
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Service Details
- Service Days
- Monday – Friday
- Monday – Friday
- Monday - Friday
- 7 Days a Week
- Service Hours
- 9:00am – 5:00pm
(local timezone) - 8:00am – 6:00pm
(local timezone) - 7:00am - 7:00pm
(local timezone) - 24 Hours
- Response Time
- 24 Hours
- 24 Hours
- 24 Hours
- 12 Hours
- Customizable Days/Hours/Response Time
- Upgradable Response Time
- Yes – 12 Hours
- Yes – 12 Hours
- Yes – 4 Hours
- Upgradable Hours
- Yes – Customizable
- -
- -
- Upgradable Days
- Yes – 7 Days/Week
- -
- -
- Dedicated Enterprise Account Manager
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Types of Service
- Video Call
- Remote Access
- Strategic Planning
- Limited
- Strategic Project Execution
- Limited
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Integrations / Scripting / APIs
This does not include the creation or support of custom app development
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Custom Development
This includes full development, deployment and support for custom web/mobile app development - Additional Cost
- Additional Cost
- Additional Cost
- Urgent/Emergency Phone
- Live Chat
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Plan Types
- Single Software Plan
- All Inclusive Software Plan
- Hours Included in Plan
- Unlimited
- Unlimited
- Unlimited
- Unlimited
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Software Included
- Acuity.com
- Airtable
- Asana
- Box
- Calendly
- ClickUp
- ConstantContact
- Copper
- DropBox
- Freshdesk
- GoToMeeting
- Hubspot
- Insightly
- Jotform
- Keap
- MailChimp
- Microsoft Teams
- Monday.com
- OneDrive
- OnPay
- Outlook
- PayPal
- Pipedrive
- RingCentral
- SharePoint
- Shopify
- Slack
- Smartsheet
- Square
- SquareSpace
- Stripe
- sugarCRM
- TeamGantt
- Teamwork
- Trello
- TypeForm
- Wix
- WooCommerce
- WordPress
- Wrike
- ZenDesk
- Zoho Analytics
- Zoho Assist
- Zoho Backstage
- Zoho Bigin
- Zoho Bookings
- Zoho Books
- Zoho Calendar
- Zoho Campaigns
- Zoho Checkout
- Zoho Cliq
- Zoho Commerce
- Zoho Connect
- Zoho Contracts
- Zoho Creator
- Zoho CRM
- Zoho Dataprep
- Zoho Desk
- Zoho Embedded BI
- Zoho Expense
- Zoho Finance
- Zoho Forms
- Zoho Invoice
- Zoho Learn
- Zoho Lens
- Zoho Mail
- Zoho Marketing Automation
- Zoho Meeting
- Zoho One
- Zoho Pagesense
- Zoho People
- Zoho Projects
- Zoho Recruit
- Zoho Sales Inbox
- Zoho SalesIQ
- Zoho Sheet
- Zoho Show
- Zoho Sign
- Zoho Sites
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Survey
- Zoho Team Inbox
- Zoho Vault
- Zoho Voice
- Zoho WorkDrive
- Zoho Writer
- Zoom
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Software Features Included
- CRM
- Project Management Software
- Ticketing/Help Desk System
- Inventory Management Systems
- Customizing Dashboards
- Native Software Automations
- Native Software Integrations
- Timeline Views
- Workload Capacity Views
- Timetracking Views
- Dependencies Management
- Calendar Views
- Map Views
- Chart Views
- Formula Column
- Notifications
- Email Integration
- Forms
- Blueprints
- Digital Signature Integration
- Group Chat
- Payment Gateways
- Conferencing Software Integration
- Custom Form Creation
- Directory and Team Management
- User Security and Enterprise Management
- Premium App Integration
- Custom App Design in Zoho Creator
- Custom App Development in Zoho Creator
- Custom App Design in Smartsheet WorkApps
- Custom App Development in Smartsheet WorkApps
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Premium Software Apps
- By Smartsheet
- Control Center: Process management at scale
- Additional Cost
- Dynamic View: Secure request management
- Additional Cost
- Connectors: Data connections
- Additional Cost
- Data Shuttle
- Additional Cost
- DataTable
- Additional Cost
- Bridge: Intelligent workflows
- Additional Cost
- Governance controls
- Additional Cost
- Customer managed encryption keys
- Additional Cost
- Event reporting
- Additional Cost
- Resource Management by Smartsheet
- Additional Cost
- Brandfolder: Digital asset management
- Additional Cost
- Calendar App
- Additional Cost
- Pivot App
- Additional Cost
- DataMesh
- Additional Cost
- By Wrike
- Integrate
- Additional Cost
- Lock
- Additional Cost
- 2-Way Sync
- Additional Cost
- Marketing Insights
- Additional Cost
-
App Integration Tools
- Tray.io
- Additional Cost
- Zoho Flow
- Additional Cost
- Zapier
- Additional Cost
- Unito
- Additional Cost
- Make
- Additional Cost
- Custom API Integration
- Additional Cost
- Custom Scripting
- Additional Cost
- Setting up API Server
- Additional Cost
- Server Monthly Fees
- Additional Cost
-
Additional Services
- Employee Onboarding in Software
- Live One-on-One user Training
- Live Group Training
- Workflow Mapping & Diagramming
- Additional Cost
- Proactive Software Improvements
-
Monthly Account Security Inspections and Report
HIPAA Compliance and other compliance issues
Talk to One of Our Experts
Need help figuring out which software is right for you? Looking for a custom software solution? Schedule a free 30-minute consultation with one of our amazing U.S.-based software consultation experts. Fill out the form below to get started.